Privacy Policy

Effective date: 10 September 2025

This Privacy Policy explains how CMA Group Australia ("CMA Group", "we", "us") collects, uses, discloses and protects personal information in connection with our website and services.

Our Details

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

  • Contact details (name, phone, email if provided)
  • Enquiry details (service type, suburb/area, message)
  • Call interactions (e.g., when a site phone link is clicked). For Google Ads call‑forwarding, Google may provide call metadata like start time and duration. We do not record call audio.
  • Technical data (IP, device/browser, pages viewed, referrer)
  • Advertising identifiers such as GCLID. We may store GCLID in your browser for up to 30 days for attribution.
  • Cookies and similar technologies for analytics and measurement

How We Collect Information

  • Directly from you via forms, emails and calls
  • Automatically via our website (cookies/analytics)
  • From advertising platforms when you interact with our ads

How We Use Information

  • Responding to enquiries and providing quotes/services
  • Scheduling, customer support and administration
  • Website operation, security and performance
  • Analytics, reporting and improving our services
  • Advertising and campaign measurement (we do not sell personal information)

Disclosure to Third Parties

We may share information with service providers and partners including:

  • Google Analytics 4 and Google Tag Manager (analytics & event measurement)
  • Google Ads (ad measurement, call‑forwarding and conversions)
  • Web3Forms (form submission processing) — see their policies at web3forms.com
  • Professional advisers and as required by law

Cookies & Tracking

  • We use cookies for functionality, analytics and measurement
  • GA4 and Google Ads may set cookies to understand site usage and ad performance
  • For Google Ads website call conversions, Google may replace our phone number with a forwarding number for eligible ad clicks. Conversions are counted only when a real call to the forwarding number meets Google’s criteria (e.g., minimum duration).
  • Manage Google Ads personalisation at adssettings.google.com and view Google’s privacy policy at policies.google.com/privacy

Data Retention

  • Enquiries and correspondence: typically up to 24 months (or longer if required)
  • Analytics data: per provider settings and business needs
  • GCLID in localStorage: up to 30 days

Security

We implement reasonable technical and organisational measures (e.g., HTTPS/TLS, access controls). No method is completely secure.

Your Rights & Choices

  • Request access to or correction of your information
  • Opt out of marketing communications
  • Control cookies via your browser and the tools linked above

Complaints

Contact us first using the details below. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au

Changes

We may update this policy from time to time. Material changes will be posted here.

Contact

CMA Group Australia, 43/23a George Street, North Strathfield, NSW 2137, Australia. Email: cmagroup@outlook.com.au. Phone: 0452 177 767.

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